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Staff Directory

    Photo of Adrienne Lindsey

    Adrienne Lindsey / CISR, CIC

    Commercial Ag Products Underwriter

    Adrienne started her career in the insurance industry in 1997 when she joined TAGA. She began as a Receptionist and worked as a Policy Tech and Underwriting Assistant before her current role as a Commercial Ag Products Underwriter. Adrienne started her career in the insurance industry in 1997 when she joined TAGA. Adrienne is a

    Phone: 877-224-3454 x 210

    Adrienne started her career in the insurance industry in 1997 when she joined TAGA.

    She began as a Receptionist and worked as a Policy Tech and Underwriting Assistant before her current role as a Commercial Ag Products Underwriter. Adrienne started her career in the insurance industry in 1997 when she joined TAGA.

    Adrienne is a third generation Austinite, graduated from Anderson High School and attended Southwest Texas (Texas State) in San Marcos with a focus in Speech Communications. Her main focus outside of the office is her husband and two children. They often enjoy the outdoors as a family, especially the lake during the summer, where her parents reside. She combines a large amount of product knowledge and a cheerful disposition to give her agents the best service possible.

    Photo of Alisha Poe

    Alisha Poe / CISR

    Agri Products Underwriter

    Alisha started her both career in insurance and with TAGA in 2003. Since that time she has gained a great deal of experience in a variety of positions. She has worked as a Policy Tech for Auto and General Liability. For Pollution, she was both a Policy Tech and an Underwriter Assistant. In Farm and

    Home Phone: 512-531-1730 x 237

    Alisha started her both career in insurance and with TAGA in 2003. Since that time she has gained a great deal of experience in a variety of positions. She has worked as a Policy Tech for Auto and General Liability. For Pollution, she was both a Policy Tech and an Underwriter Assistant. In Farm and Ranch, she worked as an Underwriter Assistant and is now an Underwriter. She works diligently to provide her customers what they need in a timely manner.

    She enjoys spending free time with family and friends.

    Photo of Amanda Quintero

    Amanda Quintero

    Accounts Payable/Cancellations

    Amanda started her career in insurance when she joined TAGA in 2002. She incorporates listening and being helpful into everything she does, from helping customers to fellow TAGA employees. Her hobbies are beading, shopping, doing anything outdoors and walking her two border collies, Harley & Chloe.

    Phone: 512-531-1729 x 236

    Amanda started her career in insurance when she joined TAGA in 2002. She incorporates listening and being helpful into everything she does, from helping customers to fellow TAGA employees.

    Her hobbies are beading, shopping, doing anything outdoors and walking her two border collies, Harley & Chloe.

    Photo of Amanda Abel

    Amanda Abel

    Transportation / Commercial Policy Tech

    Amanda joined the TAGA team in July 2012. In this time she has worked as a Transportation and Commercial Policy Tech. Amanda intentionally strives to provide the most prompt, polite, and accurate customer service possible to enhance the experience for those involved. Amanda is proud of her diverse background and Cherokee heritage. In life, Amanda tries

    Phone: 512-531-1727 x 204

    Amanda joined the TAGA team in July 2012. In this time she has worked as a Transportation and Commercial Policy Tech. Amanda intentionally strives to provide the most prompt, polite, and accurate customer service possible to enhance the experience for those involved.

    Amanda is proud of her diverse background and Cherokee heritage. In life, Amanda tries to be sporadic, have fun and treat people the way she would like to be treated. She also enjoys traveling and is a huge Rangers fan.

    Photo of Anita Herzog

    Anita Herzog / CIC, AAI

    Agri Products / Pollution / Professional / Personal Lines

    Anita began her insurance career in 1978 with State Farm Insurance Company in their Regional Office. During Anita’s four-year tenure, she gained a solid technical background and experience working in a company environment. Anita joined the Retail Agency force in 1981. While spending 10 years in the agency field, she marketed and serviced both Personal

    Phone: 512-531-1701 x 209

    Anita began her insurance career in 1978 with State Farm Insurance Company in their Regional Office. During Anita’s four-year tenure, she gained a solid technical background and experience working in a company environment.

    Anita joined the Retail Agency force in 1981. While spending 10 years in the agency field, she marketed and serviced both Personal and Commercial Lines Accounts.

    In 1991, Anita went to work for a prominent managing general agency where she became the Personal Lines Supervisor and expanded the Personal Lines department into a full line of Agriculture Products as well as other Personal Lines Products. The Product Lines include Farm & Ranch Owners, Farm Fire, Commercial Farm Auto, Commercial General Liability, Animal Mortality, Personal and Commercial Umbrella, as well as Inland Marine for more than five Carriers.

    In April 1997, Anita joined a group of insurance associates by forming Tejas American General Agency (TAGA). Anita has a vast knowledge on various products as she is responsible for rate development, setting up underwriting guidelines with carriers and making State Filings on their behalf. In April, 1997, Anita joined with her four partners to form Tejas American General Agency (TAGA). She manages the Specialty department which includes Agribusiness, Pollution program and Professional Liability.

    Anita is a member of AAIP, FIWT, and PLUS, she holds a CIC designation and is currently working toward her Agribusiness and Farm Insurance Specialist.

    Photo of Bart Koch

    Bart Koch / CIC, AAI

    Accounting / Human Resources / Marketing / Workers Comp

    In 1997 Bart and four colleagues formed TAGA with a strong desire to deliver superior customer service to Independent Insurance Agents in Texas while making an underwriting profit for their Carriers. TAGA has experienced rapid growth due largely to the TAGA team that Bart and his colleagues have assembled. Taking an active role in the

    Phone: 512-531-1712 x 206

    In 1997 Bart and four colleagues formed TAGA with a strong desire to deliver superior customer service to Independent Insurance Agents in Texas while making an underwriting profit for their Carriers. TAGA has experienced rapid growth due largely to the TAGA team that Bart and his colleagues have assembled. Taking an active role in the company, he leads the Workers Comp, Accounting, Human Resources, and Marketing Teams helping them to achieve the TAGA Difference.

    Prior to forming TAGA, he was Vice President of Operations and Partner with another MGA in the Austin area. Previously, Bart worked for both an insurance agency and a major insurance company in various Sales and Underwriting capacities after graduating from Louisiana State University in 1982 with a Bachelor of Science Degree in Management and Administration.

    Current Industry Affiliations include the Texas Surplus Lines Association ( TSLA ), the National Association of Professional Surplus Lines Organizations ( NAPSLO ), American Association of Managing General Agents ( AAMGA ), the Independent Insurance Agents of Texas ( IIAT) and many local chapters, and the Federation of Insurance Women of Texas ( FIWT ) and many local chapters.

    Celebrating over 30 years of marriage, he and his wife, Cindi, have 3 sons. They enjoy traveling, boating, and an occasional game of golf.

    Photo of Ben Kropf

    Ben Kropf / CISR

    Submissions / Claims / Communications

    Ben started with TAGA in 2001 and helps customers on a daily basis as Communications Coordinator and assisting with claims. He knows that helping people in a timely manner is important to good customer service. Ben graduated from CentennialHigh School in Bakersfield, CA. He’s been married for eight years and has two dogs, which he

    Home Phone: 512-531-1703 x 223

    Ben started with TAGA in 2001 and helps customers on a daily basis as Communications Coordinator and assisting with claims. He knows that helping people in a timely manner is important to good customer service.

    Ben graduated from CentennialHigh School in Bakersfield, CA. He’s been married for eight years and has two dogs, which he takes on exploring adventures in state parks.

    Photo of Charity Dickehut

    Charity Dickehut

    Transportation Underwriter

    Charity began her career in the insurance industry in 1996 as a Policy Technician. She joined the TAGA team in 2000 as a Transportation Underwriter Assistant and now works as a Transportation and Garage Underwriter quoting new and renewal business. She feels that responding quickly and professionally to a customer’s requests and understanding their needs

    Phone: 866-214-4160 x 218

    Charity began her career in the insurance industry in 1996 as a Policy Technician. She joined the TAGA team in 2000 as a Transportation Underwriter Assistant and now works as a Transportation and Garage Underwriter quoting new and renewal business. She feels that responding quickly and professionally to a customer’s requests and understanding their needs is very important.

    Charity graduated from Leander High School and attended Austin Community College. She is married with two children. She loves animals and has lots of pets; two Chihuahuas, two cats, a cockatiel, a turtle and a bearded dragon. She enjoys spending time with the family and playing catch in the backyard

    Photo of Christine Westfall

    Christine Westfall

    Commercial Lines Policy Tech

    Christine started with TAGA in April 2013 as a Policy Tech for the Commercial Lines Division. She had several years of previous customer service experience before joining TAGA. In that time, Christine developed a strict standard for customer service. She believes it is important to be accurate, ethical and provide service in a timely, positive

    Phone: 512-346-0030 x 224

    Christine started with TAGA in April 2013 as a Policy Tech for the Commercial Lines Division. She had several years of previous customer service experience before joining TAGA. In that time, Christine developed a strict standard for customer service. She believes it is important to be accurate, ethical and provide service in a timely, positive manner.

    In her free time Christine enjoys the company of her family and friends, especially playing at the park with her niece and nephew. She also likes to host dinners and family gatherings for everyone to come together and eat good food.

    Photo of Cindy Yurkovich

    Cindy Yurkovich / CISR, CIC

    Administration / Transportation

    April 1997, proved to be an important step for Cindy and four of her insurance associates. Together they joined to form Tejas American General Agency. Cynthia uses her 28 years of insurance experience in her role as Administrative Manager. In 1991, Cindy was the Administrative Supervisor for a large managing general agency. As Administrative Supervisor,

    Phone: 512-531-1715 x 202

    April 1997, proved to be an important step for Cindy and four of her insurance associates. Together they joined to form Tejas American General Agency. Cynthia uses her 28 years of insurance experience in her role as Administrative Manager.

    In 1991, Cindy was the Administrative Supervisor for a large managing general agency. As Administrative Supervisor, Cindy was responsible for the work flow and quality control of the Commercial Lines Department. This included direct supervision of twenty (20) employees.

    In addition to these responsibilities, Cindy worked with software vendors in the maintenance of the agencies rating and policy issuance programs.

    Prior to working in an administrative capacity, Cindy served as an underwriter from 1988 to 1991. During these three years, she underwrote all lines of commercial insurance.

    She began her insurance career at Crum and Forster in 1978 and continued with the company until 1988. After leaving Crum and Forster, Cindy joined American Indemnity as a multi-line underwriter for a brief period of time. She left American Indemnity to join the Surplus Lines agency business.

    Cindy is a member of AAIP and FIWT. In the past she has served as the Education/Scholarship Chair, Membership Chair and 2nd Vice President at the local association. She holds a CISR and CIC designation.

    Photo of Corrie MacKay

    Corrie MacKay

    Agri Products / Commercial Ag Underwriting Assistant

    Corrie started with TAGA in 2010 as an Agri Products Policy Tech, and has since become an Underwriting Assitant for Agri and Commerical Ag products. Prior to that, she gained a great deal of knowledge of the Agriculture industry by working in the wholesale manufacturing side, as well as studying Agricultural Economics and Agri Business

    Phone: 800-615-3199 x 217

    Corrie started with TAGA in 2010 as an Agri Products Policy Tech, and has since become an Underwriting Assitant for Agri and Commerical Ag products.

    Prior to that, she gained a great deal of knowledge of the Agriculture industry by working in the wholesale manufacturing side, as well as studying Agricultural Economics and Agri Business at New Mexico State University. She strives to make her customers know they’re cared for and keep them in the loop. She knows that we’ve all had that feeling that the person on the other side of the phone/counter/email doesn’t really care about the problem and that good customer service really just comes down to treating others how you’d want to be treated.

    Outside of work, Corrie spends her time with her daughter, Bailey

    Photo of Crystal Simpson

    Crystal Simpson

    Agri Products Underwriting Assistant

    Crystal started with TAGA in July 2012, continually demonstrating her helpful and courteous customer service style since then. She grew up and went to school in Leander, where she met her best friend and husband. Crystal has been married for 9 years and has two wonderful sons. In her free time, Crystal can often be

    Phone: 512-531-1737 x 220

    Crystal started with TAGA in July 2012, continually demonstrating her helpful and courteous customer service style since then.

    She grew up and went to school in Leander, where she met her best friend and husband. Crystal has been married for 9 years and has two wonderful sons. In her free time, Crystal can often be found at one of her son’s baseball games or outdoors.

    Photo of Danny DeLeon

    Danny DeLeon

    IT Systems / Commumications

    TAGA’s IT Support Specialist, Danny began with TAGA in October 2003. He completed IT Tech school in 2001 with A+, Net+, MCP certifications and is currently working on his MCSE.

    Phone: 512-531-1733 x 243

    TAGA’s IT Support Specialist, Danny began with TAGA in October 2003. He completed IT Tech school in 2001 with A+, Net+, MCP certifications and is currently working on his MCSE.

    Photo of Dawn Fowler

    Dawn Fowler

    Agri Products Underwriting Assistant

    Dawn started with TAGA in June 2013. She first began working in the insurance industry in 2000 with independent agents in her home town of Corpus Christi. Since then Dawn has gained a well-rounded understanding of the industry by working as a receptionist, assistant account manager, producer and underwriting assistant. When she is not at

    Home Phone: 512-531-1731 x 241

    Dawn started with TAGA in June 2013. She first began working in the insurance industry in 2000 with independent agents in her home town of Corpus Christi. Since then Dawn has gained a well-rounded understanding of the industry by working as a receptionist, assistant account manager, producer and underwriting assistant.

    When she is not at TAGA, Dawn enjoys spending her time with her husband and two kids, a 15 year-old and a 2 year-old. They often go to baseball games or play in the park with their blue heeler, Maverick.

    Photo of Deb Killworth

    Deb Killworth

    Receptionist

    Deb has enjoyed working in the customer service industry for the past 24 years. In May 2006, she joined TAGA as a receptionist. Her “people” skills have served her well, as her greatest pleasure is making sure the agent or insured on the other end of the line is treated with respect and that any

    Phone: 512-346-0030 x 200

    Deb has enjoyed working in the customer service industry for the past 24 years. In May 2006, she joined TAGA as a receptionist. Her “people” skills have served her well, as her greatest pleasure is making sure the agent or insured on the other end of the line is treated with respect and that any problems are dealt with effectively and efficiently.

    Deb’s spare time is spent enjoying her granddaughters, Hadley, 8 years old, and Kinsey, 4 years old, who live close by in Round Rock, Texas. Deb and her husband, Tim, who live in Georgetown, also spend weekends attending car shows, usually driving one of their classical cars.

    Photo of Debbie Stacks

    Debbie Stacks / CISR

    Professional Liability Underwriter

    Debbie started with TAGA in 1999 and has over 14 years of experience in a variety of positions from certificates issuance to underwriting. At TAGA, she has been an Underwriter Assistant for General Liability and Property and an Underwriter for Farm and Ranch. She is currently an Underwriter for Professional Lines and Pollution. She makes

    Phone: 866-214-4333 x 215

    Debbie started with TAGA in 1999 and has over 14 years of experience in a variety of positions from certificates issuance to underwriting. At TAGA, she has been an Underwriter Assistant for General Liability and Property and an Underwriter for Farm and Ranch. She is currently an Underwriter for Professional Lines and Pollution. She makes communication a foundation of her customer service strategy. She knows the importance of talking with her customers to make sure all of their needs are met.

    Debbie is very active with the Austin Association of Insurance Professionals. In her spare time she enjoys outdoor activities like gardening, as well as cooking. She also enjoys playing Texas Hold Em’ with friends. Debbie’s husband is a retired police officer, and she has one son and a grandson she adores. She loves people, so she loves what she does for a living. In keeping with that, she feels that if everyone can make a difference if they try, sometimes it requires a little work, but it’s always worth it in the end.

    Photo of Diane Stai

    Diane Stai

    Commercial Lines Underwriter

    Diane joined TAGA in May of 2006 as a Commercial Lines Underwriter after relocating here from Minnesota . She has over 22 years experience in the commercial insurance industry first on the company side as a rater and underwriter, then going to the agency side as a commercial account rep before moving to an MGA

    Phone: 866-209-3573 x 234

    Diane joined TAGA in May of 2006 as a Commercial Lines Underwriter after relocating here from Minnesota . She has over 22 years experience in the commercial insurance industry first on the company side as a rater and underwriter, then going to the agency side as a commercial account rep before moving to an MGA as an underwriter.

    Diane has 2 sons and 3 granddaughters. In her spare time she enjoys gardening, traveling and spending time with family and friends.

    Photo of Donayne Sallee

    Donayne Sallee

    Commercial Lines Policy Tech

    Donayne started with TAGA in January 2013 as a Policy Technician. She believes the best reward possible is to make others happy by helping them achieve their goals. A native Texan, Donayne is married with three grown children who have proudly given her their left-behind cats and a couple of “grand-dogs.”  

    Phone: 888-999-8242 x 231

    Donayne started with TAGA in January 2013 as a Policy Technician. She believes the best reward possible is to make others happy by helping them achieve their goals. A native Texan, Donayne is married with three grown children who have proudly given her their left-behind cats and a couple of “grand-dogs.”

     

    Photo of Hank Beck

    Hank Beck

    Workers Compensation Underwriter

    Hank became an underwriter in our Workers Compensation Department in August 2000. He is responsible for quoting new and renewal business. He has over 20 years of experience in the field of insurance. In his spare time he enjoys spending time with his daughter.

    Phone: 877-224-3461 x 205

    Hank became an underwriter in our Workers Compensation Department in August 2000. He is responsible for quoting new and renewal business. He has over 20 years of experience in the field of insurance. In his spare time he enjoys spending time with his daughter.

    Photo of Jamee Tenneyuque

    Jamee Tenneyuque

    Agri Products Tech

    Jamee started with TAGA in June 2013, as an Agri Products Tech. Her philosophy to good customer service consists of being polite and quickly responding to customers. She enjoys spending her spare time with her son Ethan, family and friends.

    Phone: 888-999-8242 x 201

    Jamee started with TAGA in June 2013, as an Agri Products Tech. Her philosophy to good customer service consists of being polite and quickly responding to customers.

    She enjoys spending her spare time with her son Ethan, family and friends.

    Photo of Janet Kantor

    Janet Kantor / CISR

    Commercial Lines Underwriter Assistant

    Janet started with TAGA in 2006, beginning as a policy tech in our Farm & Ranch department. She then moved to Commercial lines as a policy tech before being promoted to UA. In each of these roles, Janet’s passion for her work and customers has been evident. Originally from England, Janet has lived in the

    Home Phone: 512-531-1718 x 213

    Janet started with TAGA in 2006, beginning as a policy tech in our Farm & Ranch department. She then moved to Commercial lines as a policy tech before being promoted to UA. In each of these roles, Janet’s passion for her work and customers has been evident.
    Originally from England, Janet has lived in the USA for 35 years.  She lives with her husband and a menagerie of pets in Leander, Texas.  Together they enjoy riding their Harley and can be found on any given week-end out riding in the hill country, especially to the Blue Bonnet Café!
    Photo of Kathleen Cole

    Kathleen Cole

    Agri Products Tech

    Kathleen began working with TAGA in August 2012. As a policy tech for the Farm and Ranch Department, her friendly and helpful attitude can be seen throughout her work. When she is not in the office, Kathleen can often be found country dancing or spending time with her family which includes her four little nephews.

    Phone: 512-531-1749 x 257

    Kathleen began working with TAGA in August 2012. As a policy tech for the Farm and Ranch Department, her friendly and helpful attitude can be seen throughout her work. When she is not in the office, Kathleen can often be found country dancing or spending time with her family which includes her four little nephews.

     

    Photo of Kelly DeVincentz

    Kelly DeVincentz / CISR

    Agri Products Underwriter

    Kelly has been with TAGA since 2002 and is an Underwriter for the Farm & Ranch department. She combines extensive product knowledge with prompt response time to provide the best service possible. She is originally from Corpus Christi but now lives with her husband in Round Rock, TX.

    Phone: 866-214-4496 x 235

    Kelly has been with TAGA since 2002 and is an Underwriter for the Farm & Ranch department. She combines extensive product knowledge with prompt response time to provide the best service possible.

    She is originally from Corpus Christi but now lives with her husband in Round Rock, TX.

    Photo of Laura Harms

    Laura Harms

    Professional Lines / Pollution Underwriter

    Prior to coming to TAGA in 2009, Laura had worked for another General Agency where she was responsible for document control, entering new business submissions. She also worked in the finance/accounting department of that General Agency. Her customer service philosophy is to be friendly, ethical and honest, as well as having a positive attitude. She

    Phone: 512-531-1743 x 208

    Prior to coming to TAGA in 2009, Laura had worked for another General Agency where she was responsible for document control, entering new business submissions. She also worked in the finance/accounting department of that General Agency. Her customer service philosophy is to be friendly, ethical and honest, as well as having a positive attitude. She does her best to be accessible to her customers, so it is easy for them to get in contact with her.

    In her spare time, she enjoys playing several different sports, currently she is on a coed softball league. She also enjoys working out and running. She enjoys races and her favorite is the Capital 10K. She has a blue heeler named Dixie, who she treats pretty much like a kid.

    Photo of Lauren Foster

    Lauren Foster / CISR

    Personal Lines / Agri Products Associate Underwriter

    Lauren started her career in the insurance industry in 2007 as a Receptionist and Assistant Account Administrator for a retail agency in El Paso. She joined TAGA in 2009 as a Policy Tech and puts her philosophy of following through and keeping her word to work for our customers. Lauren graduated from Franklin High School

    Phone: 512-531-1746 x 226

    Lauren started her career in the insurance industry in 2007 as a Receptionist and Assistant Account Administrator for a retail agency in El Paso. She joined TAGA in 2009 as a Policy Tech and puts her philosophy of following through and keeping her word to work for our customers.

    Lauren graduated from Franklin High School in El Paso and then went to Texas State University, where she received a Bachelor’s in Communication Studies and a minor in Mass Communication. Lauren has enjoyed being both a participant and counselor at Camp Champions in Marble Falls. She also enjoyed working in the Alcohol & Drug Resource Center at Texas State University while completing her degree.

    Photo of Linda Villegas

    Linda Villegas

    Commercial Lines Underwriting Assistant

    Linda came to TAGA in 2008 with over 30 years experience in the insurance industry. As a Property and Causalty Underwriter Assistant, she strives to service our agents’ requests in a timely manner and to always maintain a positive attitude. Linda attended school at Travis High School and Austin Community College, in Austin, TX. Her

    Phone: 512-531-1732 x 242

    Linda came to TAGA in 2008 with over 30 years experience in the insurance industry. As a Property and Causalty Underwriter Assistant, she strives to service our agents’ requests in a timely manner and to always maintain a positive attitude.

    Linda attended school at Travis High School and Austin Community College, in Austin, TX. Her hobbies include: reading, walking, working on projects around the house and going to see her son play baseball at Mary Hardin Baylor University. She has three sons, ages 28, 25, and 22. She also has two dogs, both schnauzers.

    Photo of Lisa Reynolds

    Lisa Reynolds / CISR, CIC

    Commercial Lines / Brokerage Underwriter

    Lisa has been with TAGA since its founding in 1997. She began her insurance career on the retail side, then moved over to MGAs before coming to TAGA. At TAGA, she has been an Underwriter for Auto, as well as Property & Casualty, and is now the Brokerage Underwriter. She feels that communication is the

    Phone: 877-224-3465 x 212

    Lisa has been with TAGA since its founding in 1997. She began her insurance career on the retail side, then moved over to MGAs before coming to TAGA. At TAGA, she has been an Underwriter for Auto, as well as Property & Casualty, and is now the Brokerage Underwriter. She feels that communication is the most important aspect of good customer service.

    She graduated from Minden High School in Minden, Nebraska and received her degree from a nearby business college. Her hobbies are camping, boating and reading books.

    Photo of Lisa Reyes

    Lisa Reyes / CISR

    Workers Compensation / Preferred Market Underwriter

    Lisa started with TAGA in 2005. Since that time, she’s gained a great deal of experience in a variety of positions and departments. She’s worked extensively in the Workers Compensation and Property and Casualty departments as a Policy Tech and Underwriting Assistant, and is now an Associate Underwriter for the Preferred Market Department. She knows

    Phone: 877-224-3459 x 248

    Lisa started with TAGA in 2005. Since that time, she’s gained a great deal of experience in a variety of positions and departments. She’s worked extensively in the Workers Compensation and Property and Casualty departments as a Policy Tech and Underwriting Assistant, and is now an Associate Underwriter for the Preferred Market Department. She knows that having a positive attitude is key to providing good customer service.

    Lisa received her Bachelor’s from the University of Texas at Austin in Economics, with a minor in Business Administration. She is currently pursuing her CIC designation. Outside of work, she spends time with her family, her husband, her son and daughter. She’s a big Longhorn fan and looks forward to football season every year. “Hook em’ Horns!!”

    Photo of Louise Hailstones

    Louise Hailstones

    Commercial Lines Underwriter

    Louise came to TAGA in 2008 with over 30 years experience in the insurance industry. In this time, she has been involved in almost all facets of commercial insurance. She has held clerical, underwriting, and management positions in claims, property, casualty, umbrella, inland marine and garage in both standard companies and surplus lines. Her approach

    Phone: 888-565-2988 x 249

    Louise came to TAGA in 2008 with over 30 years experience in the insurance industry. In this time, she has been involved in almost all facets of commercial insurance. She has held clerical, underwriting, and management positions in claims, property, casualty, umbrella, inland marine and garage in both standard companies and surplus lines. Her approach to customer service has always been to provide a timely response, no matter what the issue. She knows that handling a problem can be as important as getting a quote out quickly.

    In her leisure time, she enjoys a variety of activities. She enjoys gardening, bird watching, reading, various sports, especially soccer, football, baseball and golf, cooking and music. She is a member of the Audubon Society, the Nature Conservancy and the Klein Investment Club. She has two grown children and three grand children. She has one pet, an outdoor cat, who she says adopted her. In the near future, she has an interest in becoming a wild life rehabilitator.

    Photo of Lupe Garcia

    Lupe Garcia

    Agri Policy Tech

    Lupe came to TAGA in 2008 after spending many years in the insurance industry in various roles. In the insurance industry, she has been a typist, has experience in Auto, Workers Comp, Boiler & Machinery, Bonds, Homeowner and Inland Marine. She has been an Assistant Underwriter for Transportation, Garage, Inland Marine and Non-Trucking. She’s always

    Phone: 512-531-1739 x 245

    Lupe came to TAGA in 2008 after spending many years in the insurance industry in various roles. In the insurance industry, she has been a typist, has experience in Auto, Workers Comp, Boiler & Machinery, Bonds, Homeowner and Inland Marine. She has been an Assistant Underwriter for Transportation, Garage, Inland Marine and Non-Trucking. She’s always friendly and cheerful when communicating with customer and does her best to help at all times.

    In her spare time she enjoys dancing, movies and going to family gatherings. She has five grown children from 25 to 35 years old. She also has two cats who are 3 and 11 years old.

    Photo of Lynette Truitt

    Lynette Truitt / CIC

    Following her 26 year career with Farmers Insurance Group, Lynette started with TAGA in July 2013. She is a Farm and Ranch Underwriter, and will also be marketing TAGA’s FRO carriers to Farmers Agents throughout Texas. Lynette believes “No matter where you work, or what your job is, your customer wants and needs to believe

    Phone: 512-531-1713 x 216

    Following her 26 year career with Farmers Insurance Group, Lynette started with TAGA in July 2013. She is a Farm and Ranch Underwriter, and will also be marketing TAGA’s FRO carriers to Farmers Agents throughout Texas.

    Lynette believes “No matter where you work, or what your job is, your customer wants and needs to believe that you truly care about his or her success.  I have always understood that an agent’s success in an essential component of my own success.  How I treat agents is the basis for building and maintaining profitable, long-term relationships.”

    She has been married to her best friend Ron for 40 years. Together Lynette and Ron raised one daughter, many cats, and a dearly departed yellow lab. They love to travel, cook and work in their vegetable garden. Lynette and Ron’s daughter was recently married and now lives in Scotland- which has increased the amount of traveling the family does.

    Photo of Michelle Vajello

    Michelle Vajello

    Commercial Lines Underwriter

    Michelle came to TAGA in 2008 as an Underwriter with 22 years experience in the insurance industry. She feels that a key component of excellent customer is to always work to strengthen relationships. She graduated from Bastrop High School and she spends her spare time with her family and children, a 17 year old daughter

    Phone: 888-565-2984 x 221

    Michelle came to TAGA in 2008 as an Underwriter with 22 years experience in the insurance industry. She feels that a key component of excellent customer is to always work to strengthen relationships.

    She graduated from Bastrop High School and she spends her spare time with her family and children, a 17 year old daughter and 12 year old son. They also have a dog, a Great Pyrenees, in their family

    Photo of Patty Oshel

    Patty Oshel

    Transportation Underwriter Assistant

    Patty has been in the insurance industry for over a decade and has been with TAGA since 2001. During this time, she has done her best to ensure her customers receive a quick turn-around time. She attended Round Rock High School and afterwards spent two years as a court reporter. In her spare time, she

    Phone: 512-531-1720 x 229

    Patty has been in the insurance industry for over a decade and has been with TAGA since 2001. During this time, she has done her best to ensure her customers receive a quick turn-around time.

    She attended Round Rock High School and afterwards spent two years as a court reporter. In her spare time, she loves reading, writing and music. She has a 12 year daughter and 2 dogs, a boxer named Forrest and a Boston terrier named Jenny. During the holiday season, she makes blankets for a children’s organization for kids in crisis.

    Photo of Patty Rardin

    Patty Rardin

    Workers Compensation / Preferred Markets Underwriter

    Patty began her career with TAGA in July 2000 and has been a member of the Workers Compensation ever since. She has recently begun underwriting preferred business. Patty has a young son named Devin. In her spare time she enjoys spending time with her family, being outdoors and shopping.

    Phone: 866-214-6372 x 227

    Patty began her career with TAGA in July 2000 and has been a member of the Workers Compensation ever since. She has recently begun underwriting preferred business. Patty has a young son named Devin. In her spare time she enjoys spending time with her family, being outdoors and shopping.

    Photo of Phyllis Mitchell

    Phyllis Mitchell

    Commercial Lines Underwriter

    Phylllis came to TAGA in 2008 as a Commercial Lines Underwriter. Prior to that, she has spent several years in the insurance industry. She works hard to respond to her customers’ inquiries quickly. She attended W. T. White High School and Richland Junior College. She enjoys being outdoors and spending time with friends and family.

    Phone: 888-565-2987 x 219

    Phylllis came to TAGA in 2008 as a Commercial Lines Underwriter. Prior to that, she has spent several years in the insurance industry. She works hard to respond to her customers’ inquiries quickly.

    She attended W. T. White High School and Richland Junior College. She enjoys being outdoors and spending time with friends and family.

    Photo of Richard Salley

    Richard Salley

    Premium Finance / Claims / Commercial Lines

    Richard combined his experience with four insurance associates to form Tejas American. Until recently he was a Commercial Lines Underwriter. Now Richard is currently managing the TAGA Premium Finance Company. He is also responsible for handling claims at TAGA. Richard worked with a managing general agency starting in 1992 as Personal Lines Manager. During his

    Phone: 512-531-1722 x 211

    Richard combined his experience with four insurance associates to form Tejas American. Until recently he was a Commercial Lines Underwriter. Now Richard is currently managing the TAGA Premium Finance Company. He is also responsible for handling claims at TAGA.

    Richard worked with a managing general agency starting in 1992 as Personal Lines Manager. During his two-year venture, he set the stage and put the agency on the map as one of the premier farm and ranch insurance writers in the state of Texas.

    In March 1994, Richard was promoted to Underwriting Manager for all lines. Under his leadership, Austin Surplus Lines continued to grow and experience its greatest year ever in 1996. Richard held this position until March of 1997.

    Richard’s responsibilities included underwriting results and production commitments for all lines. He worked closely with the Administrative Manager and individual department managers under his direction to provide extraordinary service for customers while producing a profit for his companies and the agency.

    Prior to the agency field, Richard spent seven years in the oil and gas industry in the position of Insurance and Contracts Manager. He held this position for five years at Bearden Drilling Company and for two years at Burns Drilling Company. Preceding his work in the oil industry, Richard spent six years with Crum and Forster Insurance Company. While at C & F, he held positions that included marketing responsibilities and supervision of one of the largest farm and ranch insurance departments in the state of Texas.

    Richard received a Bachelor of Science Degree from Texas Tech University. Since college, he has completed course work in Insurance Principles, CPCU and holds his CIC designation.

    Richard is married to Julie and has 2 daughters, Casey and Randi.

    Photo of Rob Starcher

    Rob Starcher

    Director of Marketing and Agency Relations

    Rob joined TAGA in 2008 with over 15 years experience in various financial services industries, primarily in Banking and Mortgage. He has worked on the operations and lending side, as well as spent a lot of time in marketing, advertising and public relations roles. His approach to customer service is to listen to the customer’s

    Phone: 512-531-1744 x 214

    Rob joined TAGA in 2008 with over 15 years experience in various financial services industries, primarily in Banking and Mortgage. He has worked on the operations and lending side, as well as spent a lot of time in marketing, advertising and public relations roles. His approach to customer service is to listen to the customer’s needs and work with them to provide the best solution possible.

    He enjoys spending his spare time outdoors, going camping, hiking, mountain biking and rock climbing.

    Photo of Ron Ortega

    Ron Ortega

    Director of Program Development

    Ron joined TAGA in September 2012 as Director of Program Development.  He is a seasoned Insurance Underwriting Executive with extensive experience in all phases of insurance and reinsurance underwriting and program management. Ron is a creative and results-driven professional with strong management and business insights.   Career progression has accounted for advancements from Auditor, Sr. Underwriter,

    Phone: 877-224-3462 x 232

    Ron joined TAGA in September 2012 as Director of Program Development.  He is a seasoned Insurance Underwriting Executive with extensive experience in all phases of insurance and reinsurance underwriting and program management. Ron is a creative and results-driven professional with strong management and business insights.   Career progression has accounted for advancements from Auditor, Sr. Underwriter, Divisional Underwriting Supervisor, Vice President and President of Managing General Agencies.

    Photo of Roy Powell

    Roy Powell / CIC, PIMT

    Director of Non-Subscription

    As the Director of Nonsubscription, Roy joined the TAGA team in September 2011. With years of insurance experience and certifications such as his CIC and PIMT, Roy uses his expertise to most benefit his customers. His service mantra is to under promise and over deliver.

    Phone: 800-965-8242 x 222

    As the Director of Nonsubscription, Roy joined the TAGA team in September 2011. With years of insurance experience and certifications such as his CIC and PIMT, Roy uses his expertise to most benefit his customers. His service mantra is to under promise and over deliver.
    Photo of Stephanie Hilscher

    Stephanie Hilscher

    Accounts Receivable/Financing

    Stephanie has been with TAGA since 2000 and has been deeply involved in accounting since that time. She has been responsible for Accounts Receivable/Payable, Cancellations, and Premium Financing during her time here. She makes it her top priority to respond to customer inquiries in a timely manner. She attended Lanier High School and Austin Community

    Phone: 512-531-1724 x 225

    Stephanie has been with TAGA since 2000 and has been deeply involved in accounting since that time. She has been responsible for Accounts Receivable/Payable, Cancellations, and Premium Financing during her time here. She makes it her top priority to respond to customer inquiries in a timely manner.

    She attended Lanier High School and Austin Community College and focused on Accounting. She enjoys reading and spending time with her family.

    Photo of Susan Fortner

    Susan Fortner / CISR, CIC

    Commercial Lines Underwriter

    Susan had 25 years experience in Commercial Customer Service prior to coming to TAGA in 2008 as a Commercial Lines Underwriter. In addition, she has many years of experience in other financial services industries, particularly banking and loan processing. She is a member of Insurance Professionals. She ensures her customers are happy by providing quick

    Phone: 866-214-6376 x 233

    Susan had 25 years experience in Commercial Customer Service prior to coming to TAGA in 2008 as a Commercial Lines Underwriter. In addition, she has many years of experience in other financial services industries, particularly banking and loan processing. She is a member of Insurance Professionals. She ensures her customers are happy by providing quick turnaround on quotes and returning phone calls and emails in a timely manner.

    In her spare time she enjoys camping, sewing and playing with her grandchildren. She has two grown sons and two dogs, a golden retriever and a lab mix. She belongs to Singing Women of Texas, a group of about 50 members who sing each month at a different church in Central Texas. There are a total of seven different groups of Singing Women through out Texas who get together once a year for a joint concert with a total of about 300 women singing together. In 2010, they are planning a trip to Russia to have a couple of concerts there and also work in one of the orphanages.

    Photo of Susie Mireles

    Susie Mireles

    Commercial Lines Underwriter Assistant

    Susie started with TAGA in 2009 with over eight years experience in commercial insurance. As an Underwriter Assistant, she does her best to meet her internal and external customers’ needs. She is a member of the Austin Association of Insurance Professionals. Susie holds an Associates Degree from Austin Community College in General Studies with a

    Phone: 512-531-1745 x 238

    Susie started with TAGA in 2009 with over eight years experience in commercial insurance. As an Underwriter Assistant, she does her best to meet her internal and external customers’ needs. She is a member of the Austin Association of Insurance Professionals.

    Susie holds an Associates Degree from Austin Community College in General Studies with a focus in Quality. In her spare time she enjoys travelingwith her husband, photography, making cards and volunteer work with Austin Care Van, a mobile immunization clinic. Susie and her husband have been married 17 years. They have a rescued dog “Belle” who is 12 years old. Susie says, “I’m not sure if we rescued her or if she rescued us!”

    Photo of Theresa Choat

    Theresa Choat

    Commercial Lines Underwriter Assistant

    An Underwriting Assistant for the Commercial Lines department, Theresa started with TAGA in 2010. Having over 20 years of experience, Theresa has been in the E&S Insurance Industry since 1981. She constantly works to ensure that our producers and their staff get taken care of promptly and with the utmost care. Theresa has been married

    Phone: 512-531-1738 x 244

    An Underwriting Assistant for the Commercial Lines department, Theresa started with TAGA in 2010. Having over 20 years of experience, Theresa has been in the E&S Insurance Industry since 1981. She constantly works to ensure that our producers and their staff get taken care of promptly and with the utmost care.

    Theresa has been married for 28 years with two sons, ages 25 and 20. Her family enjoys traveling and attending music festivals, specifically Jazz music festivals.

     

    Photo of Vicki Lynch

    Vicki Lynch

    Transportation Underwriter Assistant

     When starting at TAGA in 2012, Vicki had 20 years of insurance industry experience in both standard and non standard lines. Beginning in personal lines, Vicki worked in policy issuance, accounting, endorsements, cancellations and underwriting. She then worked for numerous Commercial Trucking Transportation MGA’s, where her duties included submissions, policy tech, endorsement processing and  underwriting assistant.

    Phone: 512-531-1736 x 246

     When starting at TAGA in 2012, Vicki had 20 years of insurance industry experience in both standard and non standard lines. Beginning in personal lines, Vicki worked in policy issuance, accounting, endorsements, cancellations and underwriting. She then worked for numerous Commercial Trucking Transportation MGA’s, where her duties included submissions, policy tech, endorsement processing and  underwriting assistant. Throughout her various roles in insurance and her current position as a Transportation Underwriting Assistant, Vicki’s approach to customer service is to always be there for her customers.

    In her spare time, Vicki enjoy traveling, NASCAR racing, camping and spending time with her three rescue dogs.

    Photo of Vivian Escalante

    Vivian Escalante

    Transportation / Workers Compensation / Preferred Underwriter

    Vivian has been in the insurance industry for over 13 years. She’s been an Underwriter with TAGA since 2001. She knows that being a nice, friendly person that has knowledge of their job is essential to good customer service. One of her favorite hobbies is cake decorating. She has four children, ages six, four, three,

    Phone: 877-224-3463 x 230

    Vivian has been in the insurance industry for over 13 years. She’s been an Underwriter with TAGA since 2001. She knows that being a nice, friendly person that has knowledge of their job is essential to good customer service.

    One of her favorite hobbies is cake decorating. She has four children, ages six, four, three, twelve-months and one cat in the family. She is also active with the Girl Scouts.

    Photo of Wendy Villegas

    Wendy Villegas / CISR

    Underwriter Assistant

    Wendy began working with TAGA in August 2011 as a policy tech, quickly being promoted to an Underwriter assistant. As someone with years of experience in the service industry, she is a people-pleaser who will do anything she can to help. Wendy loves to golf and recently married a fellow golf fanatic. The two spend

    Phone: 512-531-1726 x 207

    Wendy began working with TAGA in August 2011 as a policy tech, quickly being promoted to an Underwriter assistant. As someone with years of experience in the service industry, she is a people-pleaser who will do anything she can to help.

    Wendy loves to golf and recently married a fellow golf fanatic. The two spend almost every weekend on the golf course-which is Wendy’s excuse for her awful farmers tan.